UK GDPR Compliance

This page explains how Wells Appliance Repairs complies with the UK General Data Protection Regulation (UK GDPR), which governs the protection of personal data in the United Kingdom.

Scope and Applicability

Wells Appliance Repairs is an informational blog website offering appliance repair services. We do not require user registration, collect personal data through forms, or maintain a customer database. However, we may inadvertently collect limited personal data through standard website technologies such as web server logs, analytics cookies, and contact form submissions.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access – You may request confirmation of whether we hold your personal data and receive a copy of it.
• Right to rectification – You may request correction of inaccurate or incomplete personal data.
• Right to erasure – You may request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restriction of processing – You may request we limit how we use your data under certain conditions.
• Right to data portability – Where applicable, you may receive your data in a structured, commonly used format.
• Right to object – You may object to processing based on legitimate interests, including profiling.
• Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time.

How We Comply

We comply with UK GDPR by:

• Minimising data collection to only what is strictly necessary
• Using secure, encrypted connections (HTTPS)
• Retaining logs and analytics data for no longer than 12 months
• Providing transparent information about data use via this page and our Privacy Policy
• Responding to data subject requests within legal timeframes

Data We Process

The only personal data we may process includes:

• IP addresses collected via server logs for security and analytics
• Cookie identifiers used for website functionality and performance tracking
• Information submitted through our contact form (name, email, message)

We do not collect sensitive data, location data, or financial information.

Legal Basis for Processing

Our processing of personal data is based on:

• Legitimate interest – For website security, performance monitoring, and responding to inquiries
• Consent – For cookies that are not strictly necessary, as indicated in our cookie banner
• Contractual necessity – To respond to service requests submitted via contact form

How to Exercise Your Rights

To exercise any of your rights under UK GDPR, please send a request to our data protection contact:

• Email: [email protected]

Please include your full name, the right you wish to exercise, and any relevant details (e.g., email used to contact us). We may ask for identification to verify your identity.

Response Timeframes

We will respond to all requests without undue delay and in any case within one calendar month of receipt. In complex cases, we may extend this period by up to two additional months, informing you of the delay and reasons.

No Discrimination Policy

We will not deny services, charge different prices, or provide a lower quality of service to anyone who exercises their rights under UK GDPR.

Updates and Changes

This page will be reviewed annually and updated as needed to reflect changes in UK GDPR or our data practices. The most recent version will always be posted here with an effective date.

Contact Information

If you have questions about this compliance page or wish to raise a concern, please contact:

Caleb Greystone
24 Glendevon Place, Vauxhall, Dunedin 9013, New Zealand
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent supervisory authority for data protection. Visit ico.org.uk for more information.