Introduction
This Privacy Policy explains how Wells Appliance Repairs collects, uses, and protects information when you visit our website at wells-appliance-repairs.co.uk. We are committed to transparency and compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Information We Collect
When you visit our website, we automatically collect certain information through standard web technologies. This includes:
- IP address and device type
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search term used to reach our site
- Server logs containing access times and requested files
We do not collect names, email addresses, phone numbers, or any other personally identifiable information unless you voluntarily provide it through a contact form. Even then, such data is not stored in a database and is used solely for the purpose of responding to your inquiry.
How We Use Information
The information we collect is used exclusively for the following purposes:
- To understand how visitors interact with our website
- To improve website performance and user experience
- To diagnose and resolve technical issues
- To ensure website security and prevent fraudulent activity
We do not use your data for marketing, profiling, or automated decision-making. No personal data is sold, rented, or shared for commercial purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential cookies: Necessary for the website to function, such as maintaining session data
- Analytics cookies: Used by third-party services to measure traffic and usage patterns
Cookies do not store personal information. You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.
Third-Party Services
We use the following third-party services to support our website operations:
- Google Analytics: To analyse website traffic and user behaviour in an anonymised manner
- Cloudflare: To improve website speed and security
- Advertising networks: We may use ad networks that display interest-based ads, but we do not directly collect or share personal data with them
These third parties have their own privacy policies. We encourage you to review them to understand how they handle your data.
Data Security
We take the security of your information seriously. Our website employs industry-standard security measures, including SSL encryption and secure server configurations. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:
- The right to be informed about how your data is used
- The right to access any personal data we hold about you
- The right to request deletion of your data
- The right to object to data processing
- The right to withdraw consent, where applicable
To exercise any of these rights, please contact us using the details provided below. We will respond within one month.
Children's Privacy
Our website is not directed toward children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be posted on this page with the updated "Last Updated" date. We recommend reviewing this policy periodically.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
Caleb Greystone
24 Glendevon Place, Vauxhall, Dunedin 9013, New Zealand
Email: [email protected]
Last Updated: 5 April 2024